Every day in aging services brings conversations that matter. We have them with residents, families, coworkers, employees, and community partners. Some conversations flow easily, while others leave us wondering why nothing we said seemed to work.
Join us for Better Conversations: Practical Communication Skills from Motivational Interviewing, an interactive two-hour workshop focused on communication skills you can put into practice immediately. Drawing from Motivational Interviewing (MI), we’ll explore why conversations sometimes get stuck and how readiness for change can shape the way people hear and respond to us.
Participants will learn and practice the OARS communication framework: Open-Ended Questions, Affirmations, Reflective Listening, and Summaries. Along the way, we’ll explore a central idea from MI: effective communication isn’t about finding the perfect words to convince someone to change, it’s about creating conversations grounded in listening, curiosity, autonomy, and collaboration.
This is a hands-on workshop, so come prepared to participate, talk with others, and practice new skills. Whether you support residents, work with families, supervise employees, lead a team, or collaborate with colleagues, you’ll leave with practical tools for creating better conversations in your everyday work.
