Presenter: Carmen Bowen | Tuesday March 29, 2022 | 1:00 – 2:00 PM

Relationship is considered the fundamental building block to transforming institutional culture. Relationship is considered the fundamental building block to transforming institutional culture.  Only in relationship can there be individualized care – which is required by regulation – yet too often institutional practices promote generic care. Research reveals, and we know intuitively, relationships result in many positive outcomes including team members wanting to work in a less stressed, non-institutional culture. Learn the simple, no cost, very meaningful culture change practices that build relationship and result in even better regulatory compliance, better work life for those who work there let alone better life for those who live there.

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Nicole Schings is the Director of Member Services and Business Development. Nicole joined the association in 2018, and oversees our Member Services program, our Partnership and Associate Member relationships, and our online education system. A graduate of Washburn University, Nicole uses her 22 years of experience in the association world to enhance the support of our members, problem solve their issues and bring new partners into the LeadingAge Kansas family. Outside of work, Nicole is passionate about geocaching and moments spent with her dog, Blu. You can reach Nicole directly at 785.670.8048.