1. Here is Sunflower’s dedicated email address for providers to contact regarding HCBS authorization issues: hcbsauthorizations@sunflowerhealthplan.co Authorization issues to contact them about:
  • To resolve a missing or potentially inaccurate HCBS authorization
  • To resolve an authorization that is not in AuthentiCare
  • To obtain a copy of the authorization letter
  1. If a provider has a question about or needs a copy of a Person Centered Service Plan (ISP), the provider should call the member’s care manager. 
  2. For issues regarding access to the provider portal and claims payment, the provider should contact their provider representative.   
  3. If you have questions about any of this or other provider resources, please contact Sunflower Customer Service at 1-877-644-4623.
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Rachel Monger
Rachel Monger, JD, LACHA is President/CEO. Rachel joined LeadingAge Kansas in 2011 as the Director of Government Affairs and has been a powerful voice for our membership ever since. Rachel is a Kansas licensed attorney and adult care home administrator. She received her bachelor’s degree from Bard College at Simon’s Rock in Great Barrington, MA, and her Juris Doctorate from the University of Kansas School of Law. Over the years, Rachel has served in many volunteer roles in her community and in the state of Kansas to support senior needs, aging services education, and community mental health services. She is also a member of the Board of Governors for the Kansas Health Care Stabilization Fund. As an award-winning trial lawyer, turned award-winning senior care advocate, she has spent nearly two decades passionately supporting quality of care and quality of life for Kansas seniors. When not at work, Rachel loves reading, crafting, volunteering with her church, and spending time with her partner Steven. You can reach Rachel directly at 785.670.8046.

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