Long-term care is selling something nobody wants, so customer service is essential. Providing care to frail and sometimes confused elders is challenging and hard work. Good communication with residents, their families and co-workers results in less stress and fewer problems. Explore the effect of stress on our daily lives and identify ways to minimize it. Evaluate communication styles and analyze if you are an effective communicator. Explore the value of staff empowerment when building an effective team.
November 2, 2016 from 9:00 AM – 4:00 PM
GERTI
11875 S. Sunset Dr., Meeting Room M
Olathe, KS 66061
Fee: $100, includes 7 CEUs
