Long-term care is selling something nobody wants, so customer service is essential. Providing care to frail and sometimes confused elders is challenging and hard work. Good communication with residents, their families and co-workers results in less stress and fewer problems. Explore the effect of stress on our daily lives and identify ways to minimize it.  Evaluate communication styles and analyze if you are an effective communicator. Explore the value of staff empowerment when building an effective team.

November 2, 2016 from 9:00 AM – 4:00 PM
GERTI
11875 S. Sunset Dr., Meeting Room M
Olathe, KS  66061
Fee: $100, includes 7 CEUs

Learn more and register.

Previous articleAlzheimer’s Behavior Management Tips
Next articleFinancial Wellness Webinar Series: Helping Your Workforce
Avatar photo
Nicole Schings is the Director of Member Services and Business Development. Nicole joined the association in 2018, and oversees our Member Services program, our Partnership and Associate Member relationships, and our online education system. A graduate of Washburn University, Nicole uses her 22 years of experience in the association world to enhance the support of our members, problem solve their issues and bring new partners into the LeadingAge Kansas family. Outside of work, Nicole is passionate about geocaching and moments spent with her dog, Blu. You can reach Nicole directly at 785.670.8048.