Effective immediately, Sunflower has a dedicated line for providers to call regarding HCBS authorization issues.
Providers can use this single-point of contact for the issues below:
- To resolve a missing or potentially inaccurate HCBS authorization
- To resolve an authorization that is not in Authenticare
- To resolve a potentially inaccurate Integrated Service Plan
- To obtain a copy of the current Integrated Service Plan, if not received
- To obtain a copy of the authorization letter, if not received
The Sunflower HCBS Authorization/Authenticare Line
Phone: 877-644-4623, ext 44329
Fax: 877-546-9977
If you leave a voice mail, Sunflower will confirm receipt within one business day.
If you have more than five authorization issues to resolve, you should continue to email lists to hcbsauthorizations@sunflowerhealthplan.com.
