3:45 – 4:45 PM Special Session for Exhibitors: Mastering Customer Communication – Dennis McIntee, Leadership Development Group

In this special exhibitor session, we will discuss how to blend mindset and skill set in order to overcome obstacles in challenging conversations. Participants will learn how to read the story behind the story to uncover root issues quicker and more thoroughly. Explore the top two mistakes’ people make in communication and develop immediately applicable strategies to turn mistakes into effective interactions.

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Nicole Schings is the Director of Member Services and Business Development. She oversees the Partnership/Sponsorship program, recruitment and retention of the association’s provider and associate members as well as coordinating all aspects of online education. Nicole graduated from Washburn University and is a Platinum Geocacher. Her favorite thing about working at the association is to bring new partners in to help us better serve members. Along with her geocaching hobby, Nicole enjoys spending time with her dog, Blu. Her favorite part of working at LeadingAge Kansas is that the people are cool and she enjoys getting to know the members and helping them solve problems. You can reach Nicole directly at 785.670.8048.