This week a LeadingAge Kansas member, Homestead Health Center, shared with us Aetna has started utilizing ECHO as a third-party claims processor due to the Change Healthcare Cyberattack. The provider noticed they were being charged a 1.99% processing fee on all claims. After further digging through Aetna and ECHO, this is due to the provider being enrolled with ECHO under the “ALL Payers” payment process.  

If your facility is also receiving processing fees for claims through ECHO, contact them at edi@echohealthinc.com to disenroll from “ALL Payers” and complete the form for “Single Payers” to circumvent the processing fee. Be sure to include your TIN, facility name, facility address, and facility phone number. The caveat to this is it will create more administrative work as the form must be completed for each individual payer.  

Thank you to Elizabeth Howarth at Homestead Health Center for catching this and sharing the information with other providers! 

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Kylee Childs, MSW, is the Director of Government Affairs.Since joining the association in 2023, she continues to be a fierce and resourceful advocate for aging services in Kansas. Her professional focus has always been service to others through advocacy. Kylee has a master’s degree in social work from the University of Missouri-Columbia, a bachelor's degree in criminology with a minor in Conflict Analysis and Trauma studies from Kansas State University, and a certificate in Grant Proposal Writing from Fort Hays State University. With a professional background in law enforcement and child welfare, and a successful 2023 legislative practicum with the Children's Alliance of Kansas, she brings rich professional experience to her role as Director of Government Affairs, and a front-line perspective on the needs of health and human services providers in our state. When not working, she's spending time with her two daughters. You can reach Kylee directly at 785.670.8051.