HERE is a snapshot that we just received on Calls to the KDADS Complaint Hotline for every month beginning in 2015, organized by month and priority. General takeaways: The overall number of calls has declined slightly from 2015 – Present. The percentage of calls for which KDADS determined no action was necessary on the part of KDADS is 4.4% so far in 2022, 24.9% in 2021, 28.7% in 2020, 8.9% in 2019, 6.7% in 2018, 4.9% in 2017, 2.9% in 2016, and 3% in 2015. Please email comments/questions once you have reviewed the report to Rachel rachel@leadingagekansas.org for further follow up or clarification by the Agency.

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Rachel Monger, JD, LACHA is President/CEO. Rachel joined LeadingAge Kansas in 2011 as the Director of Government Affairs and has been a powerful voice for our membership ever since. Rachel is a Kansas licensed attorney and adult care home administrator. She received her bachelor’s degree from Bard College at Simon’s Rock in Great Barrington, MA, and her Juris Doctorate from the University of Kansas School of Law. Over the years, Rachel has served in many volunteer roles in her community and in the state of Kansas to support senior needs, aging services education, and community mental health services. She is also a member of the Board of Governors for the Kansas Health Care Stabilization Fund. As an award-winning trial lawyer, turned award-winning senior care advocate, she has spent nearly two decades passionately supporting quality of care and quality of life for Kansas seniors. When not at work, Rachel loves reading, crafting, volunteering with her church, and spending time with her partner Steven. You can reach Rachel directly at 785.670.8046.