Mobile carriers are shutting down their 3G networks, which rely on older technology, to make room for more advanced network services, including 5G. As a result, many older cell phones will be unable to make or receive calls and texts, including calls to 911, or use data services. This will affect 3G mobile phones and certain older 4G mobile phones that do not support Voice over LTE (VoLTE or HD Voice). Read more HERE.

. Members should contact the fire system monitoring company or other service provider to confirm how the device connects and whether your device may be impacted.

As early as January 1, 2022, though plans and timing to phase out 3G services will vary by company and may change. Consult your mobile provider’s website for the most up-to-date information.

  • AT&T announced that it will finish shutting down its 3G network by February 2022.
  • Verizon announced that will finish shutting down its 3G network by December 31, 2022.
  • T-Mobile announced that it will finish shutting down Sprint’s 3G CDMA network by March 31, 2022 and Sprint’s 4G LTE network by June 30, 2022. It also announced it will shut down T-Mobile’s 3G UMTS network by July 1, 2022, but has not yet announced a shutdown date for its 2G network.

If your mobile carrier is not listed here, you may still be affected. Many carriers, such as Cricket, Boost, Straight Talk, and several Lifeline mobile service providers, utilize AT&T’s, Verizon’s, and T-Mobile’s networks.

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Rachel Monger, JD, LACHA is President/CEO. Rachel spent her first 12 years at LeadingAge Kansas as a powerhouse advocate and leading voice for our membership and for the aging services field. Now, as President and CEO, she is committed to maintaining a laser focus on advocacy efforts and investing more resources toward ensuring members remain leaders in aging services. Rachel received a bachelor's degree at Bard College at Simon's Rock in Massachusetts and her Juris Doctorate at the University of Kansas School of Law. When asked why she works at LeadingAge Kansas, Rachel replied, “I believe strongly in the mission of LeadingAge Kansas, and I am humbled every day knowing so many truly special people allow us to be their voice in Topeka and beyond.” You can reach Rachel directly at 785.670.8046.