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Join this webinar February 26th for details of a strategic approach organizations can use to establish and maintain control of their message and defend against negative publicity.

Wednesday, February 26, 1-2 PM CST

Controversies today are tried in the court of public opinion more often than in any court of law. Coupled with a 24-hour news cycle and rapid social media response culture, knowing how to communicate quickly and effectively with a wide variety of stakeholders in a crisis is a necessary skill for aging services providers and their teams.

  • Understand how reputational trials can influence public perceptions of your organization and tarnish its reputation.
  • Learn how to establish and maintain control of your message while mounting a defense against potential negative publicity.
  • Consider actionable steps your organization can take to blunt, avoid and/or mitigate crisis situations.

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Stephanie Gfeller, MS, LACHA is the Director of Education and Leadership. Stephanie joined the association in 2019 and oversees the development of our education programs, writes and manages all of our federal grant programs, and leads our Center for Leadership program. With her master’s degree in Gerontology from Kansas State University, adult care home administrator license, experience as a researcher and instructor at the K State Center on Aging, and endless creativity, Stephanie is ideally suited to her leadership role in our field. Outside of work Stephanie enjoys reading, supporting her kids at all their activities, serving as a 4-H club leader, and being outside helping on her family farm. You can reach Stephanie directly at 785.670.8047.