How Leaders Can Keep Their Cool in a Crisis

You never know when a crisis will pop up – especially in the aging services field. The type of service you provide doesn’t matter. It’s important that every member and their appointed crisis team is prepared. Harvard Business Review recently posted an article titled How Leaders Can Keep Their Cool in a Crisis that is a good read for all members and their executive leaders. The article outlines 7 things to keep in mind in preparation for and during a crisis:

1. You can’t pick your crisis
2. Don’t leave it to the lawyers
3. The story is worse than reality
4. Find your north star
5. It’s not what you say
6. Control what you can
7. Fix the underlying problem

Read the entire article by HBR.