In the third of four blog posts on the challenges of advancing healthcare quality by AHRQ Director Robert Otto Valdez, Ph.D., M.H.S.A., a member of AHRQ’s National Advisory Council, highlights the myriad challenges of improving home healthcare. Reliance on home-based care accelerated following COVID-19. However, the technologies, systems, expectations and social understandings around home-based healthcare remain imperfect. Quality improvement efforts must begin by addressing fundamental questions: What are we trying to improve? What makes home healthcare unique? What elements of care should be considered, monitored, and measured? Going forward, efforts to enhance measurement must include patients and their families. Access the blog post, as well as a previous overview blog.

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Nicole Schings is the Director of Member Services and Business Development. Nicole joined the association in 2018, and oversees our Member Services program, our Partnership and Associate Member relationships, and our online education system. A graduate of Washburn University, Nicole uses her 22 years of experience in the association world to enhance the support of our members, problem solve their issues and bring new partners into the LeadingAge Kansas family. Outside of work, Nicole is passionate about geocaching and moments spent with her dog, Blu. You can reach Nicole directly at 785.670.8048.