A new Discrepancy Notification Report (DNR) template, covering the sample months of January 2022 through March 2023, is now available for use by survey vendors. This report is available to correct any discrepancies in data reported for the January 2022 through March 2023 period only. On occasion, a survey vendor may identify discrepancies from Home Health CAHPS Survey protocols that require corrections to procedures and/or electronic processing to realign the activity to comply with Home Health CAHPS Survey protocols. Survey vendors are required to notify CMS of these discrepancies immediately upon discovery. Once submitted the CAHPS team will assess the actual or potential impact of the discrepancy on reported Home Health CAHPS Survey results. Email notification will be sent to the organization submitting the Discrepancy Report once the outcome of the review has been determined. Agencies can submit questions about this process to the HHCAHPS Survey Coordination Team via e-mail at hhcahps@rti.org or call toll-free at (866) 354-0985.
