Based on experience and observation, Joshua Johnson, LeadingAge Kansas’s new Reimbursement Specialist, offers these tips for making sure everything is done on your end as you assist someone to apply for KanCare.
- Make sure the application is signed.
- If you would like to know the status of the case and receive notices from the eligibility team, be sure to communicate with the resident and family about this need and indicate that you are a facilitator on the application.
- Communicate with the family that they may come and fax requested documentation from your building. If appropriate, they may leave a copy with you to put in their financial file.
- If you are a facilitator, call the Clearinghouse at regular intervals to get status updates. If the case is older than 45 days old, ask that the case be escalated to a supervisor.
- Remind the resident and family that proof of all regular deposits and withdrawals will need the source document for each of those transactions.
- Be sure to include as much documentation with the initial application as possible. This eliminates the possibility that a document may not get attached to the file.
- After you have faxed the requested documentation, always follow up with a call to the clearinghouse to ensure the information was received and attached.
Here is a handy detailed KanCare application documentation checklist for your team members at the frontline of KanCare applications to use.
