Ziegler’s recent CFO Hotline report indicates, of those senior living CFO’s surveyed, that the majority (45.9%) of providers have reduced their use of agency staff in their nursing centers as compared to a year ago. There was also, roughly, an even split between those using more (19.9%) or the same (21.7%) amount of agency labor as last year. Interestingly, too, almost 13% of providers said that, during the pandemic, they never had to hire agency staff, a finding that was attributed primarily to the markets where those providers are located. Taken together with the NIC Executive Survey April results, that indicated operators are still struggling to fill vacancies (78%) and address turnover (67%,) and the February results, where the majority (67%) of operators forecasted using less agency staff in 2023, the collective surveys of operators of both NFP and FP providers offer a mixed, if promising, snapshot of the emerging workforce environment in aging services.
