Managers working in long-term care and aging services might only be attending to their own departments or programs. PHI’s Renya Larson explains why they should work to see the bigger picture.
Everyone knows that executive leaders play a vital role in organizational change. What is less recognized is the critical role of managers, who are responsible for operationalizing the vision of these leaders.
In most organizations, managers take this responsibility seriously but are only partially successful. Executive leaders complain that managers aren’t implementing their priorities as robustly or consistently as they should. Staff members complain that their managers don’t share information.
Executive leaders and staff members are generally unaware that the blame does not rest with individual managers, but rather with what management consultant Barry Oshry calls the “disintegration of the middle.”
Quality Care Through Quality Jobs: PHI works to ensure quality care for older adults and people with disabilities by creating quality jobs for direct care workers.
