HBR Article: When the Customer Is Stressed
Serving emotionally charged customers can be difficult, draining, and downright miserable for the wrong employee.
Customers’ assessments of quality and value, buying decisions, and recommendations are all influenced by emotions. But too often companies don’t...
Resources for Dementia Care
Alzheimer’s Risk Linked to Aging Made Worse by Diets High in Fats and Sugars, Study Shows
Family Caregivers Exchange Tips, Share Stories To Ease Alzheimer's Losses
4 burning questions after Biogen’s $12 billion...
The Dementia Action Alliance’s Resources Center
The Dementia Action Alliance’s Resources Center has a wonderful array of information for people living with dementia and for those who care about them. As your community’s expert in Alzheimer’s and other dementias, LeadingAge Kansas members should...
Resources for Wellness and Wellbeing
Wellness across different dimensions shown to facilitate independence in older adults
Try Tai Chi for Balance and Fall Prevention
Culture change at nursing homes slows decline for those in the early stages of...
2018 County Health Rankings and Roadmaps – How is Your County’s Health?
Johnson County ranks healthiest in Kansas and Republic County is the least healthy county in the state, according to the ninth annual County Health Rankings, released March 14, 2018 by the Robert Wood Johnson...
LeadingAge National Center for Workforce Solutions Resources
LeadingAge National Center for Workforce Solutions Resources. Get a PowerPoint presentation on aging services to help you talk with your local high school students, information on promising workforce practices from around the country, a “cost-of-turnover”...
National Quality Forum Releases Opioid Stewardship Playbook
The National Quality Forum released a new, comprehensive guide to help frontline providers more safely and effectively manage patient and resident pain. The National Quality Forum’s National Quality Partners Playbook™: Opioid Stewardship provides essential guidance for healthcare...
SNFS Can Incorporate Palliative Care to Reduce Hospital Readmissions
McKnights Long-Term Care News recently published an article discussing the importance of
palliative care and conversations with patients and families regarding their personal goals of care. Providers have long understood the negative impact of hospital...
3 Quality Measures LeadingAge KS Members Should Pay Attention To
It is LeadingAge Kansas’ mission to assist members in providing outstanding services and supports to older Kansans in a place they call home through advocacy, education and networking. Through our collaboration with LeadingAge New...
Bringing a Culture of Courtesy to Your Community
In this recent LeadingAge article, Learn how one life plan community responded when interpersonal conflicts threatened to undermine the culture it had worked hard to develop for 60 years.
Not long after it completed a...