The Provider Ombudsman for the New Medicare Card serves as a CMS resource for the provider community. The Ombudsman will ensure that CMS hears and understands any implementation problems experienced by clinicians, hospitals, suppliers, and other providers. Dr. Eugene Freund will be serving in this position. He will also communicate about the New Medicare Card to providers and collaborate with CMS components to develop solutions to any implementation problems that arise. To reach the Ombudsman, contact: NMCProviderQuestions@cms.hhs.gov.

The Medicare Beneficiary Ombudsman and CMS staff will address inquiries from Medicare beneficiaries and their representatives through existing inquiry processes. Visit Medicare.gov for information on how the Medicare Beneficiary Ombudsman can help you.

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Addy Mead
Addy Mead is our Administrative Coordinator. A Summa Cum Laude graduate of Wichita State University’s Math Education program, Addy is using her planning and organizational skills, creativity, and love of helping others to support our providers and members. As Administrative Coordinator, Addy’s primary duties include overseeing general member communications through social media, our Weekly Member Calls, the Aging Update, and database and website maintenance. She also collaborates with Stephanie and Nicole to plan, produce, and market professional development events, manage Continuing Education processing, as well as assisting with office administration activities. Outside of the office, Addy enjoys crafting, bartending, and spending time with her partner and their two cats. You can reach Addy directly at 785.670.8049.

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