LeadingAge Kansas continues to receive reports from members of issues with the KanCare Clearinghouse, despite KDHE’s statements that they have it all worked out. Issues that are being reported include continued requests for records already sent, incorrect resident liability amounts, confusing communications regarding approval/denial, and release of information issues.
Is your organization having similar issues? If so, please email Lisa Stuever, and give her details. Do not include any protected health information, just provide generic information so that we can see what trends we need to discuss with KDHE staff.
